Roon application fails to start after today's update (ref#NLDDP9)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

after todays update it does not start

Describe your network setup

why do you care?

2

Is this the Win 11 SMB guest login thing again ?

I don’t know enough to comment

3 
Local Time:            03/30/2025 12:40:59 +02:00
Device Serial Number:  3CE235DD-DA5F-4D96-9EF0-97B48087FACC
Roon Version:       2.48 (build 1517) production
OS Version:            Windows 11

Application Domain:    Roon
Assembly Codebase:     file:///C:/Users/casa/AppData/Local/Roon/Application/204701510/Roon.dll
Assembly Full Name:    Roon, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

CPU0 Description:      AMD64 Family 23 Model 113 Stepping 0 3801 MHz (64-bit)
CPU0 Num Cores:        Physical: 6 Logical: 12

GPU0 Description:      NVIDIA GeForce GT 1030 0 MB
GPU0 Video Mode:       3440 x 1440 x 4294967296 colors
GPU0 Driver Version:   32.0.15.6094

SCREEN0 Name:          \\.\DISPLAY1 (primary)SCREEN0 Bounds:        0,0 2540x1063

   Exception Source:      Roon.Client.Models
   Exception Type:        System.Exception
   Exception Target Site: ApplicationCommon.PickLanguageBrooX
   Exception Message:     failed to find broox file
   Exception Data:        none

   --[ Stack Trace ]------------
   Sooloos.Client.ApplicationCommon.PickLanguageBrooX(SooloosSettings setting, String& broolang)
       Roon.Client.Models.dll, IL 80, N 267
   Sooloos.Application.Main(String[] argv)
       Roon.dll, IL 2159, N 6598

03/30 12:41:00 Warn: [1] [ae] report: System.FormatException: UserIds must be non-empty
   at Roon.Analytics.Event.Validate()
   at Roon.Analytics.Event.WriteTo(Stream s)
   at Roon.Analytics.EventManager._Report(Event[] evs)
   at Roon.Analytics.EventManager.Report(Event[] evs)
4

Hi @vincenzo_arena

This thread indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

5

i think i did open the casa, where do I see it? - pretty bad interface by the way

6

You did - I’ll merge this thread into the Support thread to keep everything together…

1 Like
7

Hey @vincenzo_arena,

Thanks for writing in and welcome to the Roon Community! Sorry to hear about your instance of Roon crashing - let’s see if a Roon database refresh may help.

  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Let us know how it goes!

8

yes, it worked, but a reinstall should not be a real solution ( by the way I’ve found the same answer in a thread of few years ago )
thanks
v

9

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