Roon application fails to start despite reinstalls and updates (ref#6IBC34)

[Mihir_Sharma]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Roon is not starting up. I have uninstalled and reinstalled it, and also updated my graphics driver directly from the web site and .NET as well. Still not working.

Describe your network setup

Intel core i7-9700 I built myself five years ago, runs Windows 10 pro, connected to netgear R7000.

[noris]

Hello @Mihir_Sharma ,

Thanks for reaching out. I’ve activated diagnostics mode for your account and I believe I see the issue here, it looks to be related to your TIDAL account.

Let’s try to clear your Tidal registry and see if that helps.

Please use the steps below:

First, Close Roon or Stop Roon Server
Then locate your Roon Database
Navigate to Database\Registry\Core
Locate the tidal_account file and delete it
Restart Roon/Roon Server
Log into TIDAL again

Let us know if this helps!

[Mihir_Sharma]

Thanks for the tip. I had to delete the tidal_storage_sync key as well plus the two equivalent qobuz files, but it seems to be working now!
Thanks again.

[noris]

Happy to hear that it resolved the issue @Mihir_Sharma !