Roon application freezes during Tidal streaming with indicator flashing (ref#64E8BA)

[Alastair_Romanes]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 1600 GMT

What are the make and model of the affected audio device(s) and the connection type?

· Eversolo DMP 6 2nd gen

Describe the issue

Streaming from Tidal, the Roon application froze, the duration indicator flashing back and forth. Although navigation through the app,is possible, changing inputs from, say, streaming to internet radio, isn’t possible. No luck with router rebooting or reinstalling Roon

Describe your network setup

BT OpenReach router, hard-wired Mac Mini, Eversolo DMP6

[noris]

Hello @Alastair_Romanes ,

Is there any change in behavior if you log out and back into TIDAL via Roon Settings → Services? Or is there any change if you clear out your cache?

• Exit out of Roon/RoonServer (from the taskbar)
• Find and open your Roon database
• Navigate to /Library/RoonServer/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

If that still does not help, you can try to perform a full reinstall of Roon with the following instructions:

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

[Alastair_Romanes]

I’m just about to board a plane to Spain for a short break - back on Sunday so remedial action will have to wait till then. However, I must point out that Roon on all my devices is completely frozen and remains so even after reinstalling

[benjamin]

Sounds good @Alastair_Romanes, enjoy your break and we’ll be on standby for your reply and return!