Roon application not functioning properly (ref#YK1K97)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

Not working

Describe your network setup

Setup

2

Welcome to the Roon forum, Jeff!

In order to help you, please supply more details; for instance:

  1. which operating system (macOS or Windows) are you using; which version?
  2. which version of Roon?
  3. what is your network setup… hardware and software?
  4. how are you trying to ‘connect’ to Roon?
  5. what happens when it doesn’t work as expected?
  6. how exactly do you know something is wrong?
  7. which error messages are you getting, if any?

Once you have posted these details, we’ll have a better idea of what you need to do to get things working :slight_smile: !

3

Hi @Jeff_Posluns,

According to account diagnostics, you don’t have an active RoonServer instance associated with this Roon Community account.

Do you have multiple Roon accounts? If not, then please verify the status of your account here: Your Account

If you have an active RoonServer machine, please specify the make, model, and operating system. Our team will attempt to reach diagnostic logging once we sort out the status of your Roon account.

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