Roon application on Windows cannot connect to the Roon server (ref#CNTSYR)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

My Roon application on my windows computer can not connect to the Roon server

Describe your network setup

It happen after updating the Roon

2

Hey @hdls,

Thanks for writing in! Next time you fill out the support typeform - please navigate through it properly, as it not only offers helpful troubleshooting steps right away, it also provides additional information around your issue that better helps our team find you a solution faster. Thanks for your future cooperation there!

Before anything else, please reboot your PC and let me know if you’re able to connect.

Lets see if refrehsing your Roon database on your PC may help:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

We’ll be on standby for your reply - our team will be back in the office on Tuesday the 18th. :pray:

3

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.