Roon application window disappears immediately with a large X mark (ref#2S7YLF)

[ppgttos]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

The program window disappears as soon as it appears, and the window is marked with a large X.

Describe your network setup

Windows 11, no firewall settings, no devices connected to roon other than USB DAC

[Menzies]

Hi @ppgttos and welcome to Roon

I am a fellow Roon user.

What happens if you set the Roon window to full screen?

[ppgttos]

hello!
I can’t set it up. I can’t turn it on since I updated it yesterday. After completely delete and reinstall the roon, it does that from the first run.

I’ve checked compatibility, firewall, graphics card, and program, but nothing changes.

[noris]

Hello @ppgttos ,

Thanks for your message, this looks like a graphics related issue. Can you please confirm the model/manufacturer of the affected device? Also, please send a screenshot of your System Info → Displays tab.

[ppgttos]

hello.
I am posting a screenshot of my computer specifications.

[daniel]

Hi @ppgttos,
Thanks for getting back to us with that information. We have had users with a similar problem solve it with the below steps.

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

[ppgttos]

Hello.
I did what you said and confirmed normal operation! I’m happy to solve the problem