Roon apps freezing on logo post-update on iPhone, iPad, Mac mini (ref#BF90W5)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Since update, Roon apps on all devices (iPhone, iPad, Mac mini) are freezing on the logo and won’t open the app

Tell us about your home network

· I’m on an eero mesh network with 2 netgear switches, no VPN, macos Tahoe 26.4.1

2

Hey @cmeloy,

Thanks for reaching out. Have the apps themselves also been updated to the latest Roon version? And if you reboot the Roon Server, does anything change? I am seeing a few Roon Servers associated with your account, can you please confirm the model/manufacturer of the affected Server and remotes, so that we can enable diagnostics on the correct devices?

3

Roon update yesterday now freezes Roon Core on Mac Mini M4 running Tahoe - hangs on Connect to your Roon Server, when it is the Roon Server, build 1653, Version 2.65. Nothing else on the Mac has been changed, just the Roon update. I say this because I can see a number of posts stating issues with the latest software update, but all replies seem to suggest something wrong with the host machine or something - but nothing else has been changed and Roon was working flawlessly just over 24 hours ago before the update.

4

Hi @Ben_Skelton,

Diagnostics show recent activity on the server and remotes associated with your account. Are we correct in assuming that you’ve been able to use Roon on at least some of your devices since your last post?

Are you still having issues with iOS devices?

5

I ended up deleting the roon server and re-adding it. That seemed to fix my problem. Thanks!

6

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