Roon ARC 2 Sync Issue with Roon Server on macOS (ref#7V8YSD)

Affected Product

Roon ARC

ARC Issue Category

Can’t sync with Roon Server

Description of Issue

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“91.apq.aqr.ars”,“actual_external_ipv6”:“2a02:afg:agh:ahi:azz:bbb:ccc:ddd”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.128.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

Roon Server Platform

macOS

Roon Server Specifications

2017 iMac ! Just switched from ADSL to Fiber. It used to work prior to the switch

Connected Audio Devices

I use my iPhone 13 mini to connect to Roon arc

Home Network Details

Ethernet

Hi @PierreLdB,

The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • If you have an upstream modem/router in addition to your own router, check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?