ROON ARC: All of sudden, "Something went wrong" and "Poor connection" and "Searching for Roon Core..." messages [Resolved]

Support
132

Solved for me.
I can use ARC again.

2 Likes
133

It shows “No Roon cores found” instead of “Searching for Roon core…” for me now.

Well, there is progress at least. :slight_smile:

Edit: Working now!

134

For me it changed from “Something went wrong” and “Poor connection” to “Core last seen 21 hours ago” (while my core is playing music on the same network :)).

135

Solved for me as well :slight_smile:

136

Hi folks.

ARC is now working. I haven’t changed anything from my end.

Hao

137

It is up and running again :gift:

138

Still not working for me :frowning:

139

I now get the message “Core last seen 3 days ago”.

140

Fixed now in Southern Utah. Thanks Roon.

141

Yep, must be 24hrs now, Where can we see an update from Roon themselves ?

142

Germany here… Core last seen 1 day ago… Still not working!

144

Hi everyone,

Thank you for your reports and patience as the team investigates this issue further and works to pin down what was going wrong.

We’ve relieved the issue for now and are reporting as stable, and users should expect normal performance moving forward. The tech support team is standing by to investigate if anybody experiences continued symptoms.

We’ll follow up with additional updates as necessary and you can expect a more precise response shortly.

16 Likes
145

Hi @brian

Thanks for the (laconic) update.

The service appears to be coming back. That’s great!

Will there be any post-mortem publication about the outage?

1 Like
146

Now it’s back. :slightly_smiling_face:

1 Like
147

All now seems to be up and running here :crossed_fingers:

148

Yep, working for me now too

149

@connor @brian and all Team Roon, many thanks for resolving this for us all.

All working here for me in the UK.

4 Likes
150

Resolved here!

151

Fixed for me, too. It was necessary to close and restart the app to get it working again on Android.

152

Yes, a quick check suggests all’s working again for me, too. Thanks again to the Roon team @brian @connor !

Will look forward to receiving the fuller update in due course as to what may have happened to ARC on this occasion. After an initial, bumpy start for my own set up, ARC has been so solid/resilient for me over recent weeks that it justified upgrading my mobile contract to unlimited data for lossless streaming on the move, and even going as far as deleting the music I’ve diligently synced to my iPhone from my Apple Music library for more than a decade!

2 Likes