Modem: In bridge mode
Router: Synology RT2600ac
ARC endpoints: Samsung Galaxy Z Fold 3 + Xiaomi Redmi 10
Connectivity: Ethernet between core and router, wifi/cellular between core and ARC endpoint
Connected Audio Devices
See above.
Number of Tracks in Library
Around 7500 tracks.
Description of Issue
Never had issues with ARC, been using it extensively for hours per day since its release. Used it all day today until around 19:25 CET. (When I returned home and turned playback off.) Suddenly, when I started ARC again at around 20:30 CET, started getting “Something went wrong” and “Poor connection” messages in my Samsung endpoint. Verified the same behavior in my Xiaomi endpoint. The issue is present with both cellular and wifi networks.
Rebooting ARC endpoints and Roon core did not help. Turning off/on UPNP and turning off/on manual port forwarding in router did not help.
Deleting app cache and data in Samsung endpoint did not help.
After resetting Roon ARC in Samsung endpoint, the “Searching for Roon Core…” message started occuring. Uninstalling and installing Roon ARC in the device did not change anything.
Rebooting my router did not change anything.
Checking the specific ARC port via https://canyouseeme.org/ shows success. The core shows “Your Roon Core was automatically configured and has been confirmed to be securely accesible by Roon ARC.” as expected.
Roon core itself works as expected incl. playback.
VPN connectivity from the Samsung endpoint to Roon core works as expected incl. remote streaming.
Roon ARC is KO due to reason unknown.
No clue if my issue is related to yours, but I’ve experienced the same thing. I reset ARC on my Android phone, tried to reconnect. It will not connect. Roon reports that everything’s fine on the Roon ARC front.
iPhone 12 Pro on Telstra 5G Network.
Core on NUC10i3
Adding myself to list of users that this issue is affecting, cannot use ARC at all, just get “poor connection” and “something went wrong” messages.
Same issue just started at about 2pm today. Was working fine listening to music and all the sudden it says “something went wrong” and has the continuous moving loading bar at the top. When I got home I checked roon on my pc and if I go to roon arc settings it says “ready roon arc can securely access your room core” but arc app still says “something went wrong” even when they’re on the same network. Roon remote connects fine too. Only arc is broken. Gotta be on roon’s end if we’re all having the same problem starting at the same time.
It seems that I have the same issue here. In Roon remote, under Settings → Roon ARC, it says Roon ARC can securely access your Roon core. But on Roon ARC, it states “Something went wrong” and etc.
I completely uninstalled Roon ARC on my iPhone and then reinstalled. Now Roon ARC states “Your Core isn’t configured for access outside of your network.” Then it states “To connect, make sure your Roon Core is turned on and configured for remote access.”
Roon Remote still works fine. I am running ROCK, Roon version 2.0 (build 1148)
I’m unable to connect at all, Arc indicates my core is ready but won’t connect, purple dot just circles endlessly. Funny enough, my wife who is sitting right next to me is able to connect using her phone with no issues. Both using iPhone 13s.
Same here in Australia. ARC has performed flawlessly up until today. I am getting a “something went wrong” message on both my android phone as well as on my iPad Pro - even when attempting to connect on the home network.
Mac Mini (Late 2012)
2.5 GHz Dual-Core Intel Core i5
16GB RAM
Networking Gear & Setup Details
Router: Eero Pro 6E
Switch: TP-Link TL-SG108 8-Port Gigabit
Roon Core > Eero Pro 6E #2 > Ethernet Switch > Eero Pro 6E #1 > Modem (all connected via ethernet)
Connected Audio Devices
USB Audio: Music Streamer II
Number of Tracks in Library
39,636 tracks
Description of Issue
Hi there. I’m having trouble with ARC and hoping to get some help. Today I was listening to my library from my car without issue. However, I tried to change the album when I was in an area with poor cell service. The app showed “Something went wrong”, occasionally showed “Poor connection”, and would not play. I assumed this was do to my location. However, when I got home I was still not able to connect, and it still showed “Something went wrong”, even after rebooting the app, the phone, and the core. I checked my spouse’s phone and it also showed “Something went wrong.” I reset the app on both devices, and now neither will connect to the core. They just show “Searching for Roon Core…” and a spinning icon. The regular Roon apps still work fine. Thanks in advance.