Roon arc and flirc remote stopped working

Support
#1

Roon Core Machine

roon rock Nuc5i7RYH 16gb ram running roon 2.0 build 1223

Networking Gear & Setup Details

Netgear Router wndr 4500, ethernet, no vpn

Connected Audio Devices

Pi 4b Ropieee (USB) ARC Refdac and Samsung S20 phone

Number of Tracks in Library

14000 tracks

Description of Issue

With the update before the current roon arc stopped working.
Flirc remote (usb) coonected to Pi 4b also stopped working.
Before the update everything worked perfectly. So I waited to see if the problem would be solved with a new update. But the latest update didn’t fix anything. The problems persists.

Main system works fine though.

#2

Diagnostics data for roon support:

“{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“31.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}”

#3

For ARC: Did you create manual port forwarding rules on the router? The diagnostic shows that UPnP/NAT-PMP seems not enabled or not working.

If you have manual rules: check that the IP and port number are still correct
If you use UPnP instead: try disabling and reenabling UPnP on the router

#4

Yes and everything worked fine before the update.

#5

Yes what, you have a manual rule? Doesn’t seem to work anymore then. Did you check the IP and port number in Roon > Settings > ARC and that they still conform to what you have in the port forwarding rule

#6

Yes, manual port forwarding on the router. IP is the same and port still the same in roonarc settings and router.
Also tried reset but didn’t help.
The only thing that changed is the roon update. Nothing else.

#7

Hm, ok, out of ideas then, sorry

#8

Any help from roon support?

#9

Hi @DrClaus ,

Thanks for reaching out an apologies for the delay in getting back to you here. There were a few ARC-related connectivity issues that we addressed in our newest release.

Can you please try to update your Roon Core and Roon Remotes to the latest build and let us know if you are still experiencing this issue? Thanks!

#11

Hi Noris
Unfortunately the update didn’t help.
I got this:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“31.aaa.bbb.ddd”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

#12

Hi @noris
Any update?

Regards,