Roon Core Machine
MacBook Pro (Retina, 15-inch, Late 2013)
Processor: 2.6 GHz Quad-Core Intel Core i7
Memory: 16 GB 1600 MHz DDR3
MacOS: BigSur
Same problem also occuring with:
MacBook Pro (16-inch, 2021)
Processor: Chip Apple M1 Pro
Memory: 32 GB
MacOS: Monterey
Networking Gear & Setup Details
- Who is your internet service provider?
Connection from China, but not using a public provider
- Please list the make and model of your modem and router?
Netgear Nighthawk X6 R8000
Connected through WiFi with a fix IP address
-
Do you have any additional network hardware, like additional routers or managed switches?
-
Does your network have any VPNs, proxy servers, or enterprise-grade security?
Not that i am aware of.
Connected Audio Devices
Currently no audio devices are connected since I am setting up a new Roon core in a new computer to get Roon 2.0 and ARC working. Previous computer running Roon 1.8 cannot be updated to Roon 2.0
Description of Issue -
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“202.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
From reading other similar support messages, I am aware that this error could indicate a problem with UPnP. So, I went ahead and already setup manually port forwarding for Roon, but still get exactly the same message. UPnP is however working for other devices, so there might be a real issue here with Roon.
After manually setting the port forwarding, I checked the port using this link: Open Port Check Tool - Test Port Forwarding on Your Router
and got the message that the port was closed.
I did double check if i followed properly the instructions to manually setup port forwarding in my router, and i believe i did. There are a couple of suggested youtube videos in other threads and it is exactly my router and procedure: Port Forwarding NETNEAR Nighthawk - YouTube
Do you have other suggestions for what to try next?
Thank you