Roon ARC and Remote's unable to connect to Core

[Greg_Basser]

Roon Server Machine

Apple Mac Studio
M1 Max
32GB RAM
Sonoma 14.1.2

Networking Gear & Setup Details

Google Wi-Fi
Model H2D
Netgear Giogabit switch
Ethernet
No VPN

1. Who is your internet service provider?
   Aussie Broadband

2. Please list the make and model of your modem and router?

Modem is NBN
Router is Google H2D

3. Do you have any additional network hardware, like additional routers or managed switches?

No

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

No

Connected Audio Devices

KEF LS 50 II wireless speakers connected via ethernet
PS Audio DSD connected via ethernet

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“159.hhh.iii.jjj”,“actual_external_ipv6”:“2403:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[Robert_F (Rob)]

@Greg_Basser, I believe Aussie Broadband uses CGNAT to conserve their IPv4 addresses. Roon ARC does not work over networks using CGNAT, but it may be workable if AB can assign you a static IP address:

Cannot connect to Roon ARC - IP Provider Aussie Broadband

Roon Core Machine Windows 10 Pro AMD Ryzen 5 3600 6 Core Processor 3.60 Ghz 16GB RAM Networking Gear & Setup Details Asus RT AX54HP Mesh Node Asus RTAC68U PC connected to mesh node via ethernet. Mesh node backhaul via 5Ghz wireless Connected Audio Devices Number of Tracks in Library Description of Issue The issue is I cannot conncet to Roon Arc I get the following error message { “ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIME…

[Greg_Basser]

Hi

I actually put a static IP in place when ARC was released and everything was working fine until recently

I have fiddled around turning various settings off then back on, redoing the manual port forwarding to the settings I previously had (deleted and replaced with the same 55000), rebooted my router and my server twice

Everything now works as it should

No idea what was the real fix but it worked about 5 minutes after my post was approved

My advice for future for others is to go thru all of the Roon support steps and reboot everything