Since yesterday, the Play Store Roon ARC app does not start (crashes on opening), I had to uninstall it and instal the APK version 1.69(369). The App is now working, but it does not appear on Android Auto. What should I do?
Describe your network setup
I havn't any problems with my network setup, and Roon ARC APP can access it from anywhere.
We’ll require more information to take effective action on this report.
We see that your phone is currently running Android 16. Did the issue with the Play Store coincide with the Android version update?
Do you have any issues starting ARC on your other Android devices? Diagnostics indicate you might have installed ARC on several devices.
Lastly, do you have any other issues with Android Auto? What is the make/model of head unit you’re using for Android Auto (if it came with the car, you can share the year/model).
We’re reaching out to ping this thread because we haven’t seen a response. The team is eager to take action on this urgent report and we follow up closely on any report of a crash. But remote diagnostics can only capture so much without more context.
Without any response from the OP, the thread will automatically close. Please see the above post and kindly provide the requested information at your convenience for us to proceed. Thanks!
If you’re still having issues, please try updating to the latest available Roon/ARC build. You can submit a new technical support request if the issue recurs and we’ll promptly pick up the case. Thank you!