Roon Arc app force closes when playing DSF file with iFi xDSD Gryphon (ref#RAOIO2)

[miskomonas]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· DSD

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· IFI xDSD Gryphon connected to a poco x7 pro via usb camera kit

Describe the issue

I'm trying to play a DSF file through Roon Arc and the app force closes. I'm using the BETA USB driver amto connect an iFi xDSD Gryphon

This is the error log:



POCO/rodin_eea/rodin:15/AP3A.240905.015.A2/OS2.0.206.0.VOJEUXM:user/release-keys

#00 pc 000000000000eef0 /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libusb1.0.so (offset 0x2fc8000) (libusb_submit_transfer+684) (BuildId: 7e29652951a76012752105646c5b6c5bb9abbb3a)
#01 pc 0000000000010b7c /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libusb1.0.so (offset 0x2fc8000) (libusb_control_transfer+288) (BuildId: 7e29652951a76012752105646c5b6c5bb9abbb3a)
#02 pc 00000000001a12c8 /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libplaybackengine_wrappers.so (offset 0x2a48000) (RAAT__usb_device_stream+280) (BuildId: 83c092ac7664c31e0130f215baca30ea61e12c10)
#03 pc 000000000019b414 /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libplaybackengine_wrappers.so (offset 0x2a48000) (BuildId: 83c092ac7664c31e0130f215baca30ea61e12c10)
#04 pc 0000000000217ef8 /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libplaybackengine_wrappers.so (offset 0x2a48000) (BuildId: 83c092ac7664c31e0130f215baca30ea61e12c10)
#05 pc 0000000000219910 /data/app/~~fmu61NFR63RrFv-VkdDmoQ==/com.roon.onthego-dXIE9ENELExu16Fdxyji6Q==/split_config.arm64_v8a.apk!libplaybackengine_wrappers.so (offset 0x2a48000) (BuildId: 83c092ac7664c31e0130f215baca30ea61e12c10)
#06 pc 0000000000070668 /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+200) (BuildId: 6e6d388a18e01218afe76eed8954f27f)
#07 pc 0000000000061a00 /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+64) (BuildId: 6e6d388a18e01218afe76eed8954f27f)

Describe your network setup

Poco x7 pro via wifi or mobile connection to a roon server running on my windows laptop.

[vadim]

Hello @miskomonas

Thank you for reaching Roon support. Would you kindly send us a full adb log ?

Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then:

1. Type adb shell in terminal
2. Type logcat v (ref: Logcat command-line tool  |  Android Studio  |  Android Developers)
3. Reproduce the problem and let terminal print logs for 3-5 more seconds
4. Select output from the moment you started the reproduction of the bug till the very end
5. Upload the log here and let us know once you have done so:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

[connor]

Hi @miskomonas,

We’ve not seen a reply so far but we’re eager to investigate this issue.

We’ll be best equipped to pinpoint the root cause of the problem if you can supply us with Android-level logs (ADB logs) per the instructions @vadim has provided above.

We’ll watch for your reply. Thank you!

[connor]

Hi @miskomonas,

We’re going to extend the topic timer a few days to prevent this thread from auto-closing. Please see two posts above for next steps. If you’re able to supply ADB logs capturing an incident, that would be immensely helpful.

[connor]

This thread will auto-close after the weekend with no further responses. You can reactivate the thread anytime by simply submitting a new support request.