· Arc on Android issues when minimised. I'm on the latest version of Arc (1.77.404) on an up to date galaxy s24. When I'm playing music on Arc, minimise the app, go and use other apps and then return to Arc, the app seems to start up fresh but the music play back continues. What this means is that the music from before I minimised is still playing (as expected), but Arc now displays that the song is paused or that nothing is playing. If I hit play or start another song, both songs play over each other. The only way for the me to get the original song to stop playing is either let the queue play out or switch off my phone. Fully closing the app does not kill the play back. I've had this happen 3 or 4 times over the last two weeks.
Thank you for the report. We’ll escalate this to development.
Just to confirm a few details:
Does this reproduce with any output? Phone speakers, Bluetooth, etc?
Are you opening other apps that rely on the system audio when you have ARC backgrounded (Spotify, YouTube, etc.)?
Does this happen intermittently or every time you background the app and open another one during playback? Can you name any of the tracks that were playing when this last occurred? We’ll use this to pinpoint logs.
The issue has only happened 3 or 4 times, but obviously a very frustrating issue at that, as it leads to needing to restart my phone. I’ve answered your questions below.
I’ve only had the issue occur with Bluetooth headphones, but having said that 99% of my Arc usage is with Bluetooth headphones. Haven’t noticed it using phone speakers, and just spent a couple of minutes trying to recreate it, but couldn’t.
Not that I’m aware of anyways. I normally use Arc when I’m commuting, and during those times I’m either reading news articles, on the NYT Puzzles app, or messaging on Signal. But I don’t recall any voice notes, or media playback happening when this issue occured, but that’s not to say it didn’t.
It’s intermittently, as I said. 3 or 4 times over a couple of weeks. I tried reproducing this morning and I wasn’t able to. I do know for a fact, that it happened on Saturday 2nd May at roughly 10:30am or slightly before it. I was listening to Khatia Buniatishvili - Mozart: Piano Concertos Nos. 20 & 25 - I.Allegro. I backgrounded the app during I.Allegro, and then on maximising again a few minutes later, the app opened as if fresh but the music continued to play in the background. I just let the queue of II.Romance and III.Allegro assai play out. This would have been despite the fact Arc was displaying that nothing at all was playing.
Hi @connor , it’s just after happening this very minute. I wasn’t using any other app. I just backgrounded Arc while listening to Aldous Harding - Coats, and when I returned to the app it was marked as paused despite the music still playing. I’m currently listening to the next song in the queue which is Alice Costelloe - Anywhere Else, but Arc is still displaying Coats by Aldous Harding as if it was paused. If I hit play, both songs play over each other.
We’re unfortunately not seeing any traces of Roon Arc diagnostics tied to the S24, but certainly let us know the next time it happens and we’ll check again.
In the meantime, our team will attempt to reproduce the issue in-house, which may take some time. Thanks for your ongoing patience while we take a closer look.
Your suspicion about the DuckDuckGo “App Tracking Protection” is 100% correct. That tool works by setting up a local, mock VPN on your Galaxy S24 to intercept and block telemetry, data logging, and crash-reporting endpoints.
How to Exclude Roon ARC from DuckDuckGo Protection
You don't need to turn off your privacy protection completely; you can just make an exception for ARC:
Open the DuckDuckGo browser app on your Galaxy S24.
Go to Settings and select App Tracking Protection.
Tap on Manage Apps.
Scroll through the list to find Roon ARC and toggle the protection OFF for this specific app.
Please keep using ARC as you normally do on your commutes. The very next time the interface desynchronizes or starts overlapping songs, please note the exact time and the track name, and reply directly to this thread to let us know.
Unfortunately, the team still hasn’t captured this event in diagnostics yet, which we’ll need to do in order to proceed with development from here. Have you reproduced this in the last several days within the ARC app, by chance? If you happen to remember the approximate date/time or the track that was playing, that should suffice to pin it down.
Thank you!
Hi @connor , I’m just now after recreating the issue. Albeit it’s a slight improvement on my original issue.
Listening to Sam Fender - Good Company at 07:02am (my local time), I pressed the back button to minimise Arc, and the music continued to play, I then went back to the Arc, and it showed that the song Good Company was paused even though it was still playing. I minimised the app again, I let the music play on and at about 07:05 it moved on in the queue to Sam Fender - Poltergeists and it played. However on returning to Arc it still showed that Good Company was paused. I hit play on Good Company and this time instead of two songs playing over each other, Good Company started to play instead and Poltergeists stopped playing.
So an improvement on the initial bug, but there’s still something glitchy happening.
So sorry for the delay here. We’ll pass this new symptom on to the team and see if we can pin this down once and for all. From the description, it sounds like you’re encountering a broader issue with ARC’s UI layer, and something less specific to the headphones and system mixer, but we won’t be certain until we can reproduce it internally.
Just to clarify from your report above: was this also while playing through the same Focal headphones as before via BT?
In any case, we’ll report back once we learn more. Please reach out if you have any change in symptoms in the meantime.
Thank you for confirming. We have passed the updated details on to the team — the fact that it now shows a different behavior (switching audio source instead of doubling up) is useful additional data.
Unfortunately we have not been able to reproduce this internally yet, which makes it difficult to proceed with a targeted fix. We will continue investigating on our end.
Please keep us posted if the behavior changes or if you notice any new patterns. Your reports have been very helpful so far!
Hey, it has just happened again at roughly 18:49/18:50 Irish local time. While listening to Bloc Party - Helicopter, and it was back to the original behaviour of doubling up.
The Bloc Party album I’m listening to is downloaded through Smart Downloads. However, when I first started playing the album I was passing through an area with patchy mobile signal, and the album art wasn’t loaded. I returned to Arc a few minutes later when signal was improved and this is when I noticed Arc reload as if opening new and Helicopter marked as paused despite still playing. I hit play and the sound doubled up.
Thanks for the update! We’re unforatunly having issues attempting to access Arc logs from your device, and so we’re wondering if you might be able to grad Android ADB logs - the issue here is that it would need to be shortly after the issue occurs, which based on the situations in which you experince the issue, this might be unrealistic.
Either way, I’ll share the steps to acquire ABD logs below:
Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then:
Just checking in on this, we were still hoping to get a fresh look at the issue from Android logs. Were you able to connect your phone to a PC, install ADB, open adb shell, run logcat v, then reproduce the problem and capture the output from that moment through a few seconds after it happened? If you were able to grab that trace, please upload it to the link we shared and let us know.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.
Hi @benjamin and @noris I’ve just done my best to recreate the error now with adb logs. I’ve uploaded 30 seconds of logs to the link you provided.
I wasn’t able to recreate the exact error that I had been experiencing (playback doubling up), but I recreated a similar scenario whereby I close the app from the system tray, but playback continues. I relaunch Arc and it displays that the song is paused but it is actually still playing in the background, I hit play and the song that is playing in the background jumps back to where Arc was displaying it had paused at.
I think the main error occurs around 14:59:10 in the logs, or at least that’s where things get a bit buggy for me.
I hope this helps, and apologies that I wasn’t able to recreate the original exact error. As I said, it’s a random one when it happens to me.
