Roon ARC app login error with invalid recaptcha on iPhone (ref#X5D1PB)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

upon downloading roon arc app on my i phone im given option to login but when i put my credentials it refuses to sign in and a message saying "there was an error logging in: invalid recaptcha" pops up. ive checked for blockers in my safari changed browers and tried but nothing seems to work, i just got the subcription too but now im not able to use it

Describe your network setup

i have asus high end router with my server set up on a macbook pro 2022 and im trying to run Arc on my iphone to use it with focal bathys Mg

2

Hi @rushabhsingh007,

Thanks for reaching out to us about this issue. The “invalid reCAPTCHA” error is most often caused by browser settings or extensions that block cookies or interfere with the login process.

As a quick test, could you try signing in using a different browser—preferably one with default settings and no extensions enabled? Let us know if that works for you, and we can go from there.

3

hello daniel,
so i did try it out with chrome as well but the same thing popped up and as for safari i checked that there were no blockers and no pop were blocked.

4

Hey @rushabhsingh007,

Thanks for giving that a try!

If you haven’t yet, could you test out disabling wifi on the issue mobile device and see if you run into the same issue?

If youre issue persists, you can try the following:

Go to Settings > Safari > Clear History and Website Data

  • Restart the phone.
  • Then try logging into Roon ARC again.
If you still run into issues, try this as well, let’s check iOS privacy or security features:
  • Go to Settings > Screen Time > Content & Privacy Restrictions
  • Temporarily disable these restrictions if enabled
  • Also ensure Private Relay (iCloud+) is off under Settings > Apple ID > iCloud > Private Relay

Let me know if any of the above help!

5

hello benjamin,
thank you for your reply, i have tried these steps too but to no avail. The same thing is coming still.

6

Hi @rushabhsingh007 ,

Thanks for letting us know. Are you by any chance able to temporarily set a different default browser for your device to see if the other browser allows the login to work?

8

Hi @rushabhsingh007,

This thread will auto-close for inactivity, but diagnostics indicate that you might have used the app in the meantime. If you’re still encountering issues moving forward, please reach out in a new technical support request and we’ll merge threads accordingly: https://account.roonlabs.com/en/contact/new-ts-request

Thank you and happy listening!