Roon ARC app not muting during playback (ref#MFHP43)

[Adam_Hextall]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Arc not muting

Tell us about your home network

· This is nothing to do with my home this is to do with ARC on my mobile device which is the Samsung ultra s25..

I'm not sure where to fill this information out but essentially when I receive a WhatsApp video call or a WhatsApp audio call I get the call and I get playing music in the background. This is the only application on my phone to my knowledge that does this any other music player simply stops or mutes the songs I think they actually stop including the streaming services. It's very annoying because when I have a video call or an audio call I actually have to physically go to the rune ARC and physically stopped the application

[Mr.Flibble]

@support this occurs on iOS as well but happens intermittently

[Adam_Hextall]

Thanks again I also notice as well that sometimes you close the apps down and you close the roon arc down and the music still plays!

Literally a second ago I had to literally start the app up again wait for the song to appear, pause it and then close the app down

[vadim]

Hello @Adam_Hextall

Thank you for reaching us.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.