Roon ARC app unable to connect to server: "There's an issue with your Roon Server" (ref#U3V1HG)

Support
1

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

Roon ARC app can't connect to my Roon server. It says "There's an issue with your Roon Server"

Describe your network setup

Xfinity - DECO XE75 Pro Mesh network - ROCK version 2.66 build 1658 built on Intel NUC directly plugged into router.

Roon App on desktop says the Roon ARC can securely access your Roon Server.

Removing the app from my iPhone and re-downloading it fixed the issue.

2

Hey @Jordan_Salyer,

Thanks for writing in and for sharing your report!

To confirm, are you running into this issue repeatedly? Or, are you no longer suffering from any issues after performing a fresh reinstall?

We’ll be monitoring for your reply, thank you! :folded_hands:

3

Hi @Jordan_Salyer,

To bring this thread to a conclusion, there are a few things that can cause the ARC app to lose visibility to your server even when port forwarding is correctly configured:

  1. If you’ve migrated your Roon Server between machines, then ARC will still look for the server on the first machine. You’ll need to disconnect from the server and resync or redownload the app.

  2. If you’ve restored from a Backup, then ARC will treat the newly restored database as a completely new install. You’ll also need to reinstall or disconnect/resync

  3. Lastly, if ARC hasn’t been able to connect with the server in several weeks (offline mode or no network pathway), the session will become stale. You’ll need to reconnect ARC on your home network again to resync, but you likely won’t need to reinstall.

The team has work in the pipeline to make these transitions less disruptive and offer a cleaner user experience for connectivity in ARC overall.