Roon ARC can’t access roon core

[zhiyan_wang]

Roon Core Machine

Nucleus rav b

Networking Gear & Setup Details

Netgear AX5400 wifi6

1. Who is your internet service provider?
   Spectrum
2. Please list the make and model of your modem and router?

Netgear AX5400 wifi6

3. Do you have any additional network hardware, like additional routers or managed switches?
   I’m also using a Netgear wifi6 mesh ranger extender
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   No VPN

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“50.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[Suedkiez (Just a fellow user like you)]

@zhiyan_wang

“upnp_autoconfig”: {“status”:“NotFound”}

As a first step, your probably just have to enable UPnP on the router or, alternatively, set up a manual port forwarding rule. See here, from the troubleshooting help page:

Port Forwarding Troubleshooting