Roon ARC cannot find Roon Core

Support
#1

Roon ARC cannot find Roon Core despite core being on permanently. I have tried to reboot and also deleted and reloaded App on my iPhone. Can you help? Thanks Robert

#2

You have to provide us with more information: error messages, your setup etc.

1 Like
#3

Hey @Robert_Van-Loo,

Thanks for taking the time to write in, and thanks for your patience while we continue to work through each thread! If possible, can you please fill out the necessary system info below:

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

Also, I see that your iPhone is on an older build - 1148, I would first suggest updating the newest mobile build 1219, and let me know if your issue persists. :+1: