Roon ARC cannot sync with Roon Server (ref#3LNGUA)

[Roberto_Pulitini]

Affected Product

Roon ARC

ARC Issue Category

Can’t sync with Roon Server

Description of Issue

Roon arc will not be able to acces to my Roon server
I changed the Numbers of port 55.000 like requeste in the instruction. I don’t have the static IP

Roon Server Platform

Windows

Roon Server Specifications

Windows 11 16GB RAM
Age 2022 december
I tested also on another pc MacBook Pro (iOS) the same problem

Connected Audio Devices

Bose System connected about usb

Home Network Details

Network by Fastweb with modem Fastgate on Wi-Fi

Screenshot

[Norman_Spector]

Same issue and still waiting for Roon support to reply

Roon ARC on iPhone 15 not working after build 1353

Yesterday, I was asked to sync my iPhone 15 to my core for the first time after build 1353 update I am trying from home and have tried both using my wifi and 5G It has been working fine until this build though in the past I mostly listened from outside I let it run for 24 hours while it was spinning before re-booting the iPhone and my nucleus + so I am not sure that it synced though I am no longer asked to do so Today, I cannot access ARC on iPhone 15 In my Settings I see that the core is R…

[benjamin]

Hey @Roberto_Pulitini,

Thanks for writing in, and sorry to hear you’re having arc issues! Could you please reproduce the issue and share the specific date, time and name of the track playing when the issue occurs?

Once you let me know this info, I’ll go ahead and enable diagnostics for your account so I can review the logging for clues.

If you’d rather do it yourself manually, please use the directions found here and send over a set of Roon Server logs to our File Uploader.

Thanks!