ROON ARC - can't connect-well hub 3000

Roon Core Machine

Mac Pro (2014)

Networking Gear & Setup Details


Connected Audio Devices

USB/ Ethernet directly to Roon Nucleus

Number of Tracks in Library

17942 tracks

Description of Issue

@Knut_Koster, it would be useful if you provided some information with your post and completed the template.

Sorry. I had to leave before details. I Have a Bell Hub 3000 Modum.Ontario Canada It’s is set up for automatic connection via UPnP. Diagnostic says did not find UPnP service with Wanip connection on network. All latest software up to date as well as my Roon Nucleus | all my music is on 1TB SSD within Roon. Tried changing port to 5500 from 55002. A big zero. Frustrating

Roon arc was unable to securely access my Roon core

Please post the error message shown in Sett > Roon ARC. Thanks.

Add images

The port forwarding diagnostics you’ve provided suggest that UPnP is not properly configured on your router or not working correctly.

Please try the following steps in order:

  • Reboot your Roon Core and networking gear (router, modem, switches, etc.)
  • Try to enable UPnP/NATPMP in the web administration interface for the router
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Try to update your router firmware
  • Check if your modem is in Bridgemode and if not, try to place into Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service providerand what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

Thx. I’ll try this weekend !!! So glad there are experts out there cause I’m so out of my league here !!

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