Roon ARC compatibility issue with Astell & Kern Kann Ultra player (ref#CAQA2G)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

How can we help?

· How do I ...?

Other options

· Other

Describe the issue

need roon arc to work on my Astell & Kern Kann Ultra player. Folks at A&K are worthless. HELP!

Describe your network setup

ISP based fiber network. New home, great speeds

2

Hi @Harama,

Thank you for your post. What is the specific issue you’re enocuntering with this A&K DAP? Are you having difficulty installing the app, logging in, or are you having problems with playback?

We’ve previously resolved login issues related to web page content loading on A&K DAPs, but we’ll need to know the specific failure in this case.

Thank you!

3

the Roon ARC downloads and installs. Then it just gets hung and says “searching for network”. How is that possible, new home, no network issues. Then I get some message from Astell & Kern about “port forwarding?” What is going on here???

4

Hi @Harama,
We need a bit more information to proceed here. Can you share take a look at your Roon settings → Roon ARC page and send us a screenshot of it?

Does this happen on your home Wi-Fi or when you’re using mobile data?

Can you tell us the exact message you get?