Roon arc connection problem

I’m having problems with the arc connection. I’m using a mesh net with 3 devices. Roon work perfectly.

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 178.57.xxx.240:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“178.57.xxx.240”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

Some idea on how to solve it.?
Thanks

Hi jon,

Fellow User Here. Can you provide additional information for support so that they might assist you better, by filling in the form below. Thanks!

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  1. Who is your internet service provider?

  2. Please list the make and model of your modem and router?

  3. Do you have any additional network hardware, like additional routers or managed switches?

  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

  5. What machine are you using as a Roon Core, and how is it connected to the internet?

1 Like
  1. Who is your internet service provider?
    Vodafone Spain
  2. Please list the make and model of your modem and router? Sercom model name FG824CD
  3. Do you have any additional network hardware, like additional routers or managed switches?
    Tenda nova ( mesh net)
  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
    No (I think so)
  5. What machine are you using as a Roon Core, and how is it connected to the internet?
    NUC Intel core i5 7260 8gb ram

Roon core connection by Ethernet to Tenda engine