· None of the above quite fits
· None of these quite match
· Roon Arc connection to Nucleus One constantly crashing
· Hey!Broadband 854-v6
Hello @Tyrone_Milton,
Thanks for reaching out and sharing this issue with us.
I want to apologize for the disruption you experienced. We encountered a temporary server-side issue today that affected Roon ARC connectivity, which is what caused the HTTP Error 526 you were seeing.
Our team has successfully resolved this problem on our end, and the ARC service should now be fully operational again.
Could you please try connecting to Roon ARC once more and let us know if everything is working normally for you?
Thanks.
Hi,
No, not working well at all. Maybe I wasn’t clear in my message. This is the same issue that many people were having for a while six months ago or so. It never went away and as I’ve been ill I haven’t had the capacity to deal, I’ve just been listening to what I had downloaded.
The issue is that Roon crashes constantly, whether on the desktop app, Roon ARC app, Roon remote app, or via my streamer. If I’m doing nothing except listening to an album, it can go on for up to half and hour or an hour but then it crashes. If I’m adding new music to the Nucleus or browsing around it almost immediately crashes.
In my frustration I reset the Nucleus One and restarted it, losing all my playlists, etc. I have re-booted it and it is now reloading all my albums (I have not reconnected to Qobuz, just wanted my music) but it has crashed 4 times in the last hour as it loads the albums from my drive into the desktop app, trying to play one album alone while it does this.
This server cost me what is a huge amount of money to me, I don’t do these things lightly. When it was on the PC it sort of worked okay, streaming via Tailscale away from home, which worked okay, occasionally dropping out if I remember. I had hoped the Nucleus would solve those issues and I could stream without interruption at work but especially from home in my own network!
You’ll see from my previous help logs and posts that this has gone on for a long time now and I can’t see a way forward. Please could someone look at this so I can move on with my life and enjoy my huge investment without interruptions. Thank you.
Hello @Tyrone_Milton
We have enabled an additional level of diagnostics in your account. Please restart Nucleus several times, reproduce the issue again, and let us know the exact time when the issue occurred again.
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