· I use my ISP's router alongside a personal router.
ARC Status
· ARC is *Not Ready*
Roon Error Code
· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.
Describe the issue
Suddenly I have issues with the roon arc. Did not change any settings. Following error appears: { "ipv4_connectivity": {"status":"NetworkError","status_code":502,"error":"error: Error: connect ECONNREFUSED 60.aaa.bbb.ccc:55002, response code: undefined, body: undefined"}, "external_ip": {"actual_external_ip":"60.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"}, "natpmp_autoconfig": {"status":"NotFound"}, "upnp_autoconfig": {"status":"NotFound"} }
If the ISP router isn’t set to bridge mode, you’ll have two LANs, which means Roon ARC can’t be accessed outside the home without manual intervention.
This is how things appear.
Internet → ISP router ← LAN #1 → Personal Router ← LAN #2 → Roon Server
You need to do the following:
Forward port 55000 on the ISP router to the IP address of the personal router. For example, if the ISP router’s IP address is 192.168.0.1, then the personal router’s IP address (seen from the ISP router will be something like 192.168.0.n.
Forward port 55000 on the personal router to the IP address of your Roon server. For example, if the router’s IP address is 192.168.1.1, then Roon server will have an address like 192.168.1.n.
If you don’t know how to make these changes, please provide details of both router, and share a screenshot of Roon > Settings > Roon ARC.
Hi @Alex_Nakayama,
Thanks for reaching out to us about this issue. @mjw’s advice should help you with your ARC connectivity issues. Please let us know if you get it working.
@mjw is steering you in the right direction with their comment above - Roon is only able to function across a single local subnet. We’ll be on standby for your reply!
I have re-booted both Ediscreation units, and now shows Roon ARC as ready in the Roon Setup, however I still cannot find Roon Server when I start the Roon ARC…
I am going to fiddle around a bit more this weekend, I have not changed any set up at all for over a year and things were working fine just until few days ago, so this is puzzling…
Thank you for your help, I will post update again.