What’s happening?
· I'm having trouble with Roon ARC
What best describes your issue with ARC
· I can't log into ARC but I can log into Roon
How can we help?
· None of the above
Other options
· Other
Describe the issue
I manually opened the port and set up port forwarding for ARC. In the Roon app on my machine when I test it says "Roon ARC can securely access your Roon Server."
When I try on my phone, however, I see some weird things.
1) I see two Roon Core Kits (I recently updated machine / restored Roon, so perhaps this is why?)
2) For one of my Core Kit's (the correct one), it fluctuates between showing a green light 'Online and ready' or saying that it was connected 1 minute ago.
When I attempt to connect to the roon core that was recently online, connections fail but and I eventually get "Can't connect to your Roon Server."
For my router, I have disabled UPnP as this is a security issue, however I have confirmed I can connect via the port 55000 via TCP via external port scanners.
How can I troubleshoot this further?
Describe your network setup
Synology RT6600ax router. I am following the same method for opening a port as I do for a VPN service and SSH into a linux server and this works correctly. So I am able to open both TCP and UDP ports.
For ARC I have only opened a TCP port.