Roon ARC crashes on Sony NW-WM1ZM2 (ref#3GNW40)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

Roon ARC keeps crashing on Sony NW-WM1ZM2

Describe your network setup

I think it is not the problem of network setup

2

Hi @hlc.kelvinstyle,

Thank you for your report.

We have an active ticket open with our R&D team regarding this specific issue on Sony WM1ZM2/AM2 devices. We’ve added your topic to our internal tracking for this investigation.

We’ll go ahead and close this thread for now, and if any additional information is needed or once there’s an update from the developers, we’ll post it here.

Thank you for your patience and understanding.