Roon ARC crashing on iPhone (ref#UVELM6)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Roon arc crashing on my iphone

Describe your network setup

iPhone 15 promax 18.1 ios

Hi @Vadim_Goncharov,

We need more information to take action on this post, because there aren’t any logged crashes associated with your account in diagnostics.

Can you please provide an approximate timestamp of when this last occurred, as well as a brief description of what you were doing within ARC when it occurred? Please include:

  1. The page you were on in ARC
  2. The track that was playing, if applicable
  3. The endpoint you were playing to (headphones, CarPlay, etc.)
  4. How your phone was connected to the internet when it occurred (WiFi vs. cellular).

Thank you!

Hello Connor,

The phone was connected to the car via CarPlay via cable. I was on the album page. Metallica riding the lighting.

What’s happening is it’s playing for about 20 seconds, and app closing. After restart it’s doing the same thing.

I just tried to play to my AirPods and I’ve got the same thing. So, I don’t think the issue is CarPlay related.

Thanks.

Hi Connor, I blew it started happening after upgrading to iOS 18.1. I don’t recall any issues on 18.0.1. Hope this helps. Thanks.

Roon ARC is force closing on the iPhone 15 pro max iOS 18.1.

Hey @Vadim_Goncharov,

My apologies if this has been glazed over, but have you recently removed Arc and performed a clean install?

We appreciate your patience while our team continues to test Arc on the newest iOS release. :+1: