Roon ARC disconnected from server on the move (ref#NE0P2V)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Roon ARC states disconnected from server and does not let me access anything when I'm on the move

Describe your network setup

Virgin Media router hub 5

2

Hello @nimzz1000 ,

Thanks for reaching out. Just to confirm, your ARC app works as expected when at home, but still on cellular, or do you have issues at home as well? If you navigate to Roon Settings → ARC from a remote at home (not ARC), do you see any errors listed there regarding the port forwarding configuration?

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