Roon arc does not recognize any banned tracks in my library [Ticket In]

Roon Core Machine

windows 10
i7 7700k cpu
gtx 1080 ti gpu
16gb ddr4 ram

arc running on samsung galaxy s10e phone
one ui version 4.1
android version 12

Networking Gear & Setup Details

core connected via eithernet to linksys wrt 1900 ac router
arc on wifi or 4g lte
both core pc and phone on nord vpn with meshnet on

Connected Audio Devices

core pc is connected via usb to rme adi 2 dac fs

acr is on samsung galaxy s10e
issue happens through headphone jack or speakers
or ldac bluetooth to fiio btr5
or usb to fiio btr5

Number of Tracks in Library

29652 tracks

Description of Issue

i know there is a similar support topic here but it has shifted more towards a different issue about roon radio which i don’t use and don’t care about so i’m starting this new topic in hopes that at least this issue can be fixed.

anyway, like the title says, the roon arc android app does not recognize any of my banned tracks in my library. i have a lot of banned tracks like the instrumental versions at the end of kpop albums. when i listen to these and it gets to the banned tracks at the end, arc just plays them as if they weren’t banned at all. i suspect that roon is not syncing any banned track info between my core and arc. this happens whether the albums are downloaded or streaming. offline mode on or off.

this has been an issue since the first build of roon 2.0 and arc 1.0 but i just updated my core to the latest build of roon on pc version 2.0 (build 1143) and my phone to the latest version of roon arc 1.0.24 build 100064 on android and tested again but the bug is still there.

8 posts were merged into an existing topic: Banned Artists Issues: Still Appearing in Roon Radio/Not Showing as Banned in ARC [Roon Investigating]