Roon Arc doesn’t work. Get a poor connection message

[Frank_Rome]

Roon Core Machine

Lenovo Thinkcentre Mini form desktop. Intel I5 8th Gen. Windows 10. Working perfectly on my network

Networking Gear & Setup Details

Sagecom PN 253805730 ISP Optus NBN network

Connected Audio Devices

Bluesound Vault connected by MDMI

Number of Tracks in Library

55,000 tracks

Description of Issue

Roon on my homework is working perfectly.
Roon ARC is showing a poor connection message despite being connected by Wi-Fi in the same location as the Core. Roon Arc is not updating at all. It is not showing artwork even for items previously downloaded. It is still showing an profile that I deleted from the core two weeks ago.

Screenshots provided of my Arc screen and my internet speeds.

I used ARC successfully 2 months ago using both a mobile connection and Wi-fi from a remote location.

[Jim_F (Pragmatic Minimalist - Roon Lifer X 2)]

Delete and reinstall the Roon ARC app and see if that helps.

[Frank_Rome]

The deletion and reload worked.

Thanks