Roon Arc downloads not appearing

Roon Software Discussion
1

Hi all,

The downloads on Roon ARC on my iPhone are messed up.
Only 2 albums are listed in the downloads list, while I have a lot more downloaded.
I can see that they are physically downloaded on the device, and when I open the albums in question in ARC, I can see the checkmark that confirms they are indeed downloaded.
When I download new albums and go to “Downloads”, I can see the progress bar for the download, but once it’s complete, the list does not update. 2 albums is all I ever get to see.

I have tried resyncing to the Roon core by pulling down on ARC’s homepage, but this also doesn’t fix the issue. I’ve also made sure it’s not filtering by anything.
Any ideas?

1 Like
2

Same here, very dissapointing from Roon

3

You and the OP should open proper support tickets if you want help from Roon Labs: go to Support, click Get Help

Here in Roon Software Discussion it’s just user discussions

4

Was going to log support ticket then resolved it. I disconnected roon arc then restarted my roon server (I did a full reboot of the computer running it) then reconnected arc.

This worked, and has stayed stable so far. Just reconnecting arc didn’t work, likewise just restarting the server didn’t work. Doing both did.

If it happens again I’ll reach out to Roon.