Roon ARC drops connection

Support ARC: Port Forwarding Help
1

Roon Core Machine

ASUS MOBO Intel(R) Core™ i5-10600K CPU @ 4.10GHz 4.10 GHz running W10

Networking Gear & Setup Details

xfinity XB7-T (white modem/tower) to PC via LAN/Ethernet cable

Connected Audio Devices

iPhone XS max via Roon ARC

Number of Tracks in Library

A lot. Not sure how to see the total track # in the Tracks tab.

Description of Issue

I am able to connect ROON ARC to my core system initially. But after playback on my iPhone (seems like at least 30+ minutes), the connection randomly drops and ARC is unable to reconnect even though ROON software on my PC still says “Your Roon Core was automatically configured and has been confirmed to be securely accessible by Roon ARC.” Roon ARC app continues to say poor connection. However, it seems that I am able to get playback of songs that were previously played that session, but cannot advance beyond the point where connection was lost.

If I close/re-open ROON on my PC, this appears to allow the ARC app to reconnect. But eventually, it loses connection again and ARC won’t reconnect even though PC says it is good for ARC connection.

I see same behavior whether I have my iPhone connected on my local WIFI or listening remotely via cellphone (Verizon) data connection.

1 Like
2

I have the same problem with my android Google Pixel. I posted a similar request for help a few weeks ago with no response. Hope you do better.

3

Ditto! I’ve been having the same problem for the past two weeks. I use Arc on my commute to & from work & sometimes after 20-30 minutes I’ve been getting the poor connection error after normal use. Then I can’t reconnect until I exit & restart Roon. Hopefully someone sees our discussion & has some ideas.

4

Well, as soon as I post things seemed to have stabilized. Not sure what the deal was as I haven’t changed anything on my PC nor iPhone. Haven’t had any connections drop since last week.

5

Unfortunately mine is still not working. However they have contacted me and are working on it.

6

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