Roon ARC fails to connect due to server update error on MacOS (ref#5HXGR1)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon ARC will not connect to the server because "Couldn't update your Roon Server".
In the MacOS client it says that there's an error checking for an update.
I've tried everything including restarting, reinstalling the docker instance, and resetting the database

Describe your network setup

Docker on Unraid with an Ethernet connection

1 Like
3

Hey @tristram,

Thanks for writing in! Sorry to hear about your issues - we’re unfortunately not able to support Roon in a docker setting, but we have a community of users over in the Tinkering category that may be able to help!

That said, if you’re able to move your Roon Server over to a supported version, we’d be happy to continue helping! Sorry for the inconvenience here. :-1:

4

Same Issue but on MacOS

5

Thanks for the reply, I will try that

6

There are at least 4 threads about it, I doubt they all have Docker.

1 Like
7

Hi @tristram,

Sorry for the confusion. There was a backend issue related to our update server that corresponded to the timing of this post. This affected ARC connectivity for certain users.

The issue has since been resolved, but if you are still seeing symptoms, please restart RoonServer and ARC. Let us know if this doesn’t resolve the issue and we’ll proceed from there.

Thank you!

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Cheers, has been fixed

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