Roon ARC fails with QNAP Qfirewall 'deny all' rule (ref#4F8PGL)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello RoonARC tech team
My iPhone connects to my Roon server on Qnap TVS682
But... only when I remove the general protection rule from the Qfirewal lines:
"For better security, QNAP suggests adding a "deny all" rule, then authorizing access to specific interfaces"

I have indicated the specific ARC accesses on the authorized server ports 55000 and 55002...
as soon as I reactivate the general security rule then Roon ARC no longer passes?!

Are your agreements with QNAP OK?

Or bug?!

Roon Server
Status: Running
Version: 2.0 (build 1490) production
QPKG-Version: 2023-03-07

Describe your network setup

Modem SAGEMCOM BBOX4 Ok (probleme is in Firewall Qnap)

‘Deny all’ always has to be the last rule of a firewall’s access control list. Not worries about that.
You have to make sure there is a rule above this one to allow the port forwarding to your router.

Allow: 55000 and 55002 to BBOX4

Merci pour ce retour mais j’ai évidemment déjà essayer cette solution (qui est obligatoire) et même d’autres en plus mais, rien ni fait cela ne passe pas le Qfirewall.
Roon ARC ne fonctionne que lorsque j’enlève la règle “refuser Tout” :o(((

Pourriez-vous me dire si ma version sur QNAP est la dernière version ?
il n’y a que celle-ci de disponible sur le store de Qnap

Roon Server
Status : Running
Version : 2.0 (build 1490) production
QPKG-Version : 2023-03-07

Sinon, pourriez-vous m’envoyer le nouveau QPKG pour que je fasse une installation manuelle sur mon NAS (ou un lien)

PS: je suis en période d’essai de 3 mois chez Roon, afin de faire tous ces tests, si cela ne fonctionne pas je ne pourrais pas renouveler…

(Translated by Google)

Thanks for this feedback but I have obviously already tried this solution (which is mandatory) and even others in addition but, nothing done it does not pass the Qfirewall.
Roon ARC only works when I remove the rule “refuse All” :o(((

Could you tell me if my version on QNAP is the latest version?
there is only this one available on the Qnap store

Roon Server
Status: Running
Version: 2.0 (build 1490) production
QPKG-Version: 2023-03-07

Otherwise, could you send me the new QPKG so that I can do a manual installation on my NAS (or a link)

PS: I am in a 3-month trial period at Roon, in order to do all these tests, if it does not work I will not be able to renew…

Hi @Pierre_Vanhoorenbeec,
Thanks for reaching out to us about this issue. I’m afraid we cannot comment on how to configure QPKG as it is outside of the support teams scope. I would recommend checking out RoonOnNAS here QNAP – RoonOnNAS. Hopefully that helps!

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.