Roon ARC freezes when accessing song queue (ref#NW5SB5)

Support
1

What app are you having the slowness issue with?

· ARC

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Windows

Reinstall Windows/MacOS Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Windows

Describe the issue

On roon arc when playing a song and having a queue on songs ready to play after and clicking on the queue button to see the queue when doing so arc just freezes and the music keeps playing but trying to look at the queue doesn’t work every time and freezes the app and I have to close the app and reopen it to use arc and currently I cannot see my queue no matter what in arc due to the freezing

Describe your network setup

Windows computer Alienware R12 and Xfinity router

2

Hello @Chase_Martinez ,

please try to reproduce this problem and note the exact date and time it occurs.

It would also be very helpful if you could record a video of this behavior and share a link to it with us.

Thank you.

Looking forward to your reply.

3

Hi @Chase_Martinez,

We’ll need a little more contextual information. Is ARC freezing on your phone, or in another display (like CarPlay/Android Auto)? Does this occur if you’re at home connected to your home WiFi?

We’ve examined ARC diagnostic logging from the last few days to try to pinpoint the events you describe. At certain times, the ARC framework was reporting insufficient bandwidth to download tracks from your Roon Server to buffer for playback. Around the same time, requests to download artwork and associated metadata also began to timeout. ARC was relying on a mobile connection and the phone operating system was reporting fluctuating signal strength to ARC.

From these logs, it unfortunately looks like the phone simply lacks the connection strength for ARC to play reliably at certain times. We don’t see evidence of freezing, but we’re very eager to investigate this report more fully. Please reach out with a timestamp or the name of a track that was playing so we can confirm we’re investigating the same event in logs.

Thank you!

4

hello I deleted the app and reinstalled it and the problem got fixed

5

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