Roon ARC iPhone Initial Sync Problem

Roon Core Machine

Intel NUC BXNUC10I5FNH4 Barebone Kit - 10th Gen Core i5, 8Gb RAM, 250Gb SSD running ROON Optimised Core Kit ver 1.0 serial Serial #1C697A6FACBE

Networking Gear & Setup Details

ISP Router:Technicolor TG800vac
WiFi Router: Google WiFi, Core connected via Ethernet
Running double NAT, but have manually set port forwarding on both routers and Roon Core seems happy advising that ARC is ready.

Connected Audio Devices

Matrix Mini WiFi
Yamaha Receiver WiFi

Number of Tracks in Library

409 albums

Description of Issue

Performing initial setup of ARC. Using MacBook Pro I have configured Roon ARC successfully. Roon ARC app on my iPhone can see Roon Core after login. When I click on Connect I get a swirling icon that never goes away. By never I mean it is still there after 45 minutes. All devices on the same WiFi at the moment.

This may be a Roon ARC service issue that is affecting some of us at the moment, and nothing to do with your setup. Keep an eye on this thread:

Hey @Peter_O,

Following up on this thread, are you still running into sync issues with Arc?

I’ll be on the lookout for your reply. :pray:

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