Roon arc is not working. Error message there is a poor connection

[Jorgen_Cuyckens1 (Jorgen Cuyckens)]

Roon Core Machine

Synology nas ds1511+

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

The Roon arc app connects to the core but than gives the message that there is a poor connection

[Richard_Harris]

+1. Even on my LAN

[benjamin]

Hey @Jorgen_Cuyckens1,

Thanks for your patience while we work through each thread. Following up here, are you still running into issues with Arc?

If so, can you please provide more information around your ISP, and specific network information?

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!