Roon ARC login screen static after entering credentials (ref#NWJ68P)

[dwhome9915 (Danny Yang)]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

Unable to log in to Roon ARC while logging into Roon experiences no problems. Have checked under settings / Roon ARC and test showed 'Roon ARC can securely access your Roon Server'. However, when trying to log into Roon ARC, I'm stuck at this screen - filling in credentials and clicking the 'sign in' button results in a quick refresh and then screen remains static.

Describe your network setup

All devices connected to single wifi network from a single router. The issue with Roon ARC log in persists when trying using cellular connection as well

[vadim]

Hello @dwhome9915,

Thank you for reaching out to Roon Support.

Based on your description, it appears that something may be blocking pop-ups, or you might be encountering an issue with reCAPTCHA.
Please try following the steps in the guide below, and let us know how it goes afterward.

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Step-by-Step Troubleshooting Guide

1. Clear Safari’s Cache and History (iOS)

• Open the Settings app.
• Scroll down and tap Safari.
• Tap Clear History and Website Data to remove cached files and cookies.

2. Adjust Safari Privacy Settings (iOS)

• Go to Settings > Safari > Privacy & Security.
• Make sure the following settings are disabled:
  • Block All Cookies
  • Prevent Cross-Site Tracking

3. Clear Chrome’s Cache and Cookies (Android)

• Open the Chrome app.
• Tap the three dots menu (top-right corner) and select Settings.
• Tap Privacy and security > Clear browsing data.
• Choose Cookies and site data and Cached images and files, then tap Clear data.

4. Adjust Chrome Site Settings (Android)

• In Chrome, tap Settings > Site Settings.
• Make sure that:
  • Cookies are allowed.
  • JavaScript is allowed.
  • Pop-ups and redirects are allowed (temporarily if needed for login).

5. Switch Networks (iOS and Android)

• If you’re connected to a Wi-Fi network, switch to cellular data.
• If you’re on cellular data, connect to a Wi-Fi network.
• This can reset the DNS path and resolve login issues.

6. Verify Date and Time Settings (iOS and Android)

• Go to Settings > General Management > Date and Time (Android) or Settings > General > Date & Time (iOS).
• Ensure Set Automatically or Use Network-Provided Time is enabled.

7. Try Logging in via Web (iOS and Android)

• Open Safari (iOS) or Chrome (Android).
• Navigate to account.roonlabs.com and try logging in.
• This helps verify your account works outside the app.

8. Clear Roon Account Session History (iOS and Android)

• While logged in at account.roonlabs.com, navigate to your session history.
• Remove any outdated or unnecessary sessions that might interfere with new logins.

9. If Using Opera Browser (iOS or Android): Disable Content Blocking

• Tap the browser’s menu while on the Roon login page.
• Look for the content blocking or privacy settings.
• Disable content blocking specifically for this page.

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Reinstall the App (if needed)

For iOS:

• Delete the Roon app from your device.
• Restart the device.
• Reinstall the app from the App Store.
• Attempt to log in again.

For Android:

• Go to Settings > Apps > Roon.
• Tap Uninstall.
• Restart the device.
• Reinstall Roon from the Google Play Store.
• Attempt to log in again.