I don’t work for Roon, but support was requested and it should be in queue.
Hi all… I’ve spent the best part of a Saturday afternoon trying to get ARC to see my Roon Core. It’s just not happening and I’m not enough of a Tech Head to see why. It works when I’m at home, I can play music through ARC, but lose connection when I step away from home, which was the whole point of it really - being able to access your music from anywhere.
Here is the error message that I get…
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“59.aaa.bbb.ccc”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
Confirmed that it supports UPnP and that it is enabled
I’ve tried a manual static IP configuration on my router as suggested
Entered the port of 55000 as suggested
I’m running Nucleus connected to a Netgear RX80 which is also connected to my ISP modem. I mainly use Roon on my mobile phone or iMac.
I’m thinking perhaps there is some issue with having the RX80-Nucleus-modem all connected although I can’t really see any double-ups in network addresses.
Mmmmm… I’ve had enough for one day, the sun is shining out there, time to get away from this problem - hopefully someone can help with a fix.
Many thanks to you all.
DK
Hi @David_Kennedy,
Please open a new topic for your question. Your situation is different from this one of the OP. That will help you to receive assistance sooner and keeps things unclutterd.
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