Roon ARC not connecting after working through troubleshooting page

Support ARC: Port Forwarding Help
1

Roon Core Machine

Nucleus plus

Networking Gear & Setup Details

Google Nest WiFi
TP Link TL-SG116 Gigabit switch
connected by ethernet to TP link switch
No VPN

Connected Audio Devices

Works fine using Roon at home able to connect to Simaudio 390, Sonos, Vanatoo T0
unable to connect to Roon ARC from Pixel 6 Pro

Number of Tracks in Library

10796

Description of Issue

Unable to connect to Roon ARC. I did set up port forwarding using 55002, still get error message below.
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“23.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">718ConflictInMappingEntry</s:Fault></s:Body></s:Envelope>”}
}

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2

Did you see this?

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3

I did not see that, still gives an error code after changing though…

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“23.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“192.168.1.64”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_upnp”:true}
}

4

You progressed onto the next level :slight_smile: Your changes removed the mapping conflict and now it got farther to the new error, multiple NAT.

I suppose you have a second router, probably provided by your ISP, in addition to the Google Nest?

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6

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1 Like
7

I had addressed the double NAT issue previously, but we had a somewhat extended power outage with spring storms and I think it hard reset everything maybe…

thanks for the help!

8

Congrats :slight_smile:

9

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