· Other – My issue isn’t listed above
Roon ARC does not play anything (unknown error). Connection is fine: status cloud and Roon Server are both OK. Issue is present both on my home netwerk and on the cellular netwerk. In Roon connection to ARC are OK. Roon can play to my cellphone when connected to wifi home netwerk. All softwareversions are the current versions .
Nucleus One (ethernet). Wifi setup has not changed.
Good day @Frans_Pommer !
I hope you’re doing well today.
Can you please do a video recording with the issue and share it with us to our Media uploader:
https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external
?
Also, can you please share a time stamp (time + date) of when the issue did occur last time ?
Thanks!
Looking forward to your reply!
Regards.
Hi Alex, thanks for getting back to me. Hope you are fine today as well. I uploaded a screen recording (date October 20, 2025, time 21:04 (time zone Amsterdam) showing the issue.
Kind regards,
Frans
Hi @Frans_Pommer,
Thank you for your patience.
The screenshot you’ve shared shows a failure during Tidal playback - do you have issues playing local library tracks in ARC, too? We ask because the two take different network pathways. Tidal streams directly from the Tidal API via the phone’s network connection (although authorizations still pass through the server); local library playback, obviously, relies on the network connection to RoonServer.
Around the time of these playback errors in logs, we see errors indicating the app might have opened in a bad state. When you’re having issues with Tidal playback, does closing the app and reopening help? What about reinstalling the app?
We’ll watch for your response. Thank you!
Hi Connor,
Thanks for your questions.
When trying to play local files (stored on the internal drive of the Nucleus One) error messages appear (unexpected playback error or bad connection error).
Closing the app and reopening sometimes help but not always.
Removing Roon ARC, downloading it from Google Play Store, install, logging in and reconnecting to my network seems to have done the trick: no errors on playback (local and tidal). So thank you for the help.
Kind regards,
Frans
Good day @Frans_Pommer !
We are glad that your problem was solved by reinstalling the app.
Feel free to reopen this thread if it comes over again.
Have a nice day!
Regards.
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