Roon Arc not working, ISP done all they can

Hey @Mikael_Ohlsson,

I wanted to check in on this thread to see if you’re still having issues getting Arc up and running with your network?

Based on the error code you’ve shared, we suggest the following steps:

I’ll be on standby for your reply :pray:

Yes, I still have issues. This is the error code currently:
{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH xx.xx.xx.xx:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“79.136.73.208”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

I have tried to open a port, looks like this:


The IP is the iMac where the Roon Core resides, port number corresponds to the port Roon attempts to listen to.
VPN is turned off but is installed. Firewall on the iMac is turned off. Firewall on the router is turned on, but I have tried with Firewall turned completely off.
UPnP looks like this: