Roon ARC not working with Qobuz (ref#RITHQK)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon ARC not working with Qobuz

Describe your network setup

Netgear Nighthawk D8500

2

Hello @Glen_Giffen,

Thank you for contacting Roon Support!

Could you kindly confirm whether the issue occurs when using cellular data, or does it also happen when you’re connected to your LAN via Wi-Fi?

Additionally, have you tried logging out and back into your Qobuz account under Roon → Settings → Services to see if the issue persists?

Looking forward to your response so we can assist further.

3

This doesn’t happen when connected to LAN via Wi-Fi.

4

And have logged out and logged back in to Qobuz under Roon settings and the issue persists

5

Why is Roon such a great experience, but Roon ARC is persistently problematic? Have spent SOOOOO much time just to get it to work. The when you thinks it’s working, it just stops working!

6

Hello @Glen_Giffen,

Thank you for the update and the feedback — we truly appreciate it. We’re continuously working to improve the Roon ARC experience, and your input is important to help guide those improvements.

To better understand what’s going wrong in your case, could you please share:

  • A screenshot of the ARC status in Roon → Settings → Roon ARC
  • A screenshot of the ARC app → Settings tab on the mobile device when connected to cellular data

This information will help us pinpoint where the connection might be failing. Let us know once you’ve gathered those details.

7

Here’s the screenshot.

Note that the playback problem is exclusively for Qobuz. Locally stored files stream flawlessly over Roon ARC.

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10000178401080×2340 176 KB

9

Hi @Glen_Giffen,

Thanks for the update! To confirm, do you have any issues playing audio from the Qobuz app directly?

10

None.

I have noticed however that subsequent to the recent Roon ARC update that things have improved

11

Hi @Glen_Giffen,
Thanks for letting us know that you’ve seen some improvement with the latest update. Just to be sure, are there any problems at all using Qobuz through ARC?

12

Thanks for checking in. The situation has definitely improved over the past couple of day, after a few weeks of problems. Can’t say if its the Roon ARC update or something else. Its working for now but will continue to monitor.

13

Hello @Glen_Giffen,

Thank you for the update.

We’ll leave this thread open for a few more days. If you encounter any further issues, feel free to update us here.