Roon ARC Playlist Access Issue (ref#G54OJQ)

[Rob_Noordeman (RobertoCW)]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Playlist Roon arc

Describe your network setup

Fritzbox 9570

[connor]

Hi @Rob_Noordeman,

Thank you for your post. I’m afraid we’ll need a little more information to take action on this report.

Are the missing playlists available in Roon on the same phone?

When did you originally create your playlists, and what was the source?

Were they streaming service playlists created within the dedicated Qobuz app, or did you create the playlist in Roon?

Did the playlist contain streaming files, local files, or both?

Please respond in-line at your convenience if you can. We’ll activate diagnostics and proceed from there. Thanks!

[Rob_Noordeman (RobertoCW)]

[quote=“connor, post:2, topic:282899”]
Are the missing playlists available in Roon on the same phone?
Yes the are.
When did you originally create your playlists, and what was the source?
Source was Qobuz
Were they streaming service playlists created within the dedicated Qobuz app, or did you create the playlist in Roon? Both you can see that in attachment

Did the playlist contain streaming files, local files, or both?
[/quote] only streaming files

[daniel]

Hi @Rob_Noordeman,
We’re going to make a ticket for this issue with our tech team to look into this further. Once we know more we will let you know. Thanks in advance for your patience!