Roon ARC “poor connection try again”

[Matthew_Partrick]

Roon Core Machine

Nucleus +

Networking Gear & Setup Details

Synology NAS, Cisco switch, hardwired cat6 to dac

Connected Audio Devices

Cocktail Audio x45 pro streamer/dac

Number of Tracks in Library

27000

Description of Issue

Under Roon ARC on settings, it states the core is up and running and is open for business ARC-wise, but when I open the ARC app it says “poor connection try again.” When I hit the try again button, it just goes back to saying poor connection.

Any suggestions?

Thanks in advance!

[Andrew_Webb]

Go into ARC Settings on your phone, scroll to the bottom, and hit Reset Roon ARC. That has worked for me and other people.

[Matthew_Partrick]

I think that did it thanks!

[Andrew_Webb]

You’re welcome!