Roon ARC problems

Support
1

Roon Core Machine

Windows 11
HP Envy
Intel Core i7 10th gen
CPU @ 1.30GHz 1.50 GHz
RAM 16 GB

Networking Gear & Setup Details

Ethernet Connection

Connected Audio Devices

Naim Uniti Atom
3 Mu-SoQBs 2nd Gen connected via TP Link 4K
Mu-So 2nd Gen

Number of Tracks in Library

3000

Description of Issue

Diagnostics Data

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“216.ddd.eee.fff”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

2

You probably just have to enable UPnP on the router or, alternatively, set up a manual port forwarding rule. See here, from the troubleshooting help page:

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image1730×1567 276 KB

From:

4

Thank you. It seems that it was my VPN that was responsible. It’s working OK now.

1 Like
5

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