Roon ARC setup not working (Fritx!Box 7590 AX and ISP=Telekom)

[Cosmic_Encounter]

Roon Core Machine

QNAP-TS1685 Firmware 5.0.0.2131
CPU Intel Xenon CPU D-1531, 2700Mhz, 6 cores, 12 threads)
RAM 64GB

Networking Gear & Setup Details

Fritz!Box 7590 AX

Connected Audio Devices

Lyngdorf MP-40 (Roon ready), Roon Client (Mac Monterey)

Number of Tracks in Library

41782 tracks

Description of Issue

I tried to activate Roon ARC, but I will get a time out:

{

“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},

“external_ip”: {“actual_external_ip”:“84.135.XXX.XXX”,“router_external_ip”:“84.135.XXX.XXX”},

“natpmp_autoconfig”: {“status”:“NotFound”},

“upnp_autoconfig”: {“server_ip”:“192.168.0.1”,“found_upnp”:true}

}

Thx XXX.XXX is replacing the actual values for not exposing my IP address here in the forum. Of course there is a real value existing.

The fritzbox is configured like this:

(upload://wtGShMxOPGSqP3SVqQaA20HhDjp.png)

[benjamin (Ben Cap)]

Hey @Cosmic_Encounter,

My apologies for the delay in response! Please give this thread a read and let me know if it helps:

Port Forwarding Instructions for (Most) Fritz!Box Users

Here comes a step by step setup for Fritzbox and should work with most fritz routers. There are two prerequisites: ensure that your ISP allows access from outside via a public ipv4 address. This is mostly the case but in some cases you need to pay extra for that. This is discussed here and here ensure that there are no other routers in between your router (fritzbox) and the roon core. If you have a setup with multiple routers or repeaters ensure that they are configured as a mesh that onl…

[Cosmic_Encounter]

Of course I had read this 2 threads before. As you can see with my screen shots, everything is made like this. In addition I have changed the name of the web connection to the name of the Roon kernel. But this didn’t help, too. I assume that the connection ist not accessible from outside. I do not now if this has something to do with my provider Telekom or with something else. Please help.

[benjamin (Ben Cap)]

Hey @Cosmic_Encounter,

Can you confirm that your ISP Telekom has assigned you a static IPv4 address? You may need to reach out to them to confirm this.

I’ll be on standby for your reply